Thursday, 30 October 2014

Dashland confirmed lost password on iOS 7 devices not recoverable

Supposed to post this a few weeks ago but was too busy with other stuffs, sorry.

Received a confirmation email from Dashland support on 14th October confirming lost password on iOS 7 devices are not recoverable. Well, unless if you have previously synchronised to iCloud "before" the incident, then it could be recovered - but this is not applicable to me....

They did fixed my account and now I did have free premium access. But then there's the pain to reset and get all the passwords first...

What a disaster...

Monday, 13 October 2014

Lost Illustrator CS 6 after OS X 10.9.5 Maverick upgrade

Other than the annoying "running out of battery in much faster pace than before 10.9.5 Mavericks upgrade",  found first major problem after upgraded my MacBook Pro yesterday - my Illustrator wouldn't start!!!

Searched the net and found someone talking about possibly caused by this third party plug-in called "VectorScribe" - which I have absolutely no idea what the hell is that. Followed the discussion to this company called "Astute Graphics" to download a patch. But in the end, instead of fixing the problem, it caused more annoying issues which I will cover later.

Finally found this help page from Adobe about Illustrator crash at launch for OS X Mavericks (10.9). Followed the steps but it then complaints about Java 6 not installed even though I have Java 7 (1.7). After a few more search finally found the fix - just need to installed the Java for OS X 2014-001 and that fixed everything.

I then put back all those third party plug-ins which temporary moved out of Illustrator's plug-in directory. When I restart Illustrator, the annoying Astute Graphics stuff starts - huge popups occupying 50% of the screen as below, one after another - 12 of them in total.

And after clicked on "Continue" it tries to open a web site in Safari, and yes, one for each product as well, 12 of them...

I am definitely going to delete all these annoying plug-ins for sure...

Lesson learned, always check the official web site of the product for assistance first...